TeamViewer Assist AR (Pilot) 4+
Remote assistance using AR
TeamViewer Germany GmbH
-
- Free
Screenshots
Description
Use this app to receive remote assistance for all kinds of equipment, machinery, and infrastructure issues.
• Simplify troubleshooting and improve productivity by showing the problem instead of just telling about it.
• Receive real-time service and support from your remote experts
• Your experts see what you see and annotate with 3D markers that stick to real-world objects
• You can even share your knowledge by creating video tutorials for training purposes
Key Features:
• Remote camera sharing and real-time video streaming
• HD VoIP
• 3D annotations
• Highest security standards: 256 Bit AES session encoding, 2048 Bit RSA key exchange
• Plus so much more…
TeamViewer Assist AR is the #1 choice for visual and remote guidance of field service technicians.
What’s New
Version 2.55
- It is possible to scan QR code to create a support request ticket. (Service Desk license required)
- Enabled real-time caption translation for improved communication in international support.
- Minor fixes and Improvements.
Ratings and Reviews
Helpful in Specific Situations
To everybody using/trying to use this app, remember this is the app the customer/client uses; as the technician/helper, you still use the normal TeamViewer app! This is NOT for sharing screens, as I normally do as a consultant, but for showing somebody where to plug a cable in, for example; they hold up their phone running this app, while you mark-up their desk/workspace/etc in augmented reality so they can see you circling and putting arrows on things, etc.
App crashed constantly
I was testing this app on my own iPad to see if I could use it to support my Mother-in-law adventures in learning. How disappointed was I when all I could get this app to do was connect and crash. I am using TeamViewer in a Mac with the latates Mojave to connect to my iPad Air 2 running IOS 14.1. I also tried TeamViewer QuickSupport but the screen sharing drops after 10 seconds which would make it impossible to help her.
Sorry to see such poor quality attached to the TeamViewer name.
TeamViewer midlife for techs
I was just reading the last post about being able to see the circles and arrows to help explain whoever your helping but with face time zoom and straight up Pictures with the annotation ability this seems like re inventing a square wheel
App Privacy
The developer, TeamViewer Germany GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- TeamViewer Germany GmbH
- Size
- 62 MB
- Category
- Productivity
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Languages
-
English, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © TeamViewer
- Price
- Free